Last updated: 12 November 2026
These Software Licence Terms apply to EVC TBX PRO, to the EVC Explorer PRO web application and to every vehicle or module licence sold on ev.clinic (together, the “Software”). The licensor is EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia (“EVC”). They form part of the Terms and Conditions of Sale.
1. What you get
For each licence you buy, EVC grants you a non-exclusive, non-transferable licence to use the Software named on the product page, for twelve months from activation, through one customer account on ev.clinic. The licence includes every update to that Software released during the term. The Windows proxy program and the Chrome extension of EVC TBX PRO may be installed on the computers you use for your work under the same account.
The Software is licensed, not sold. EVC and its licensors keep all rights in it. Activation happens automatically when your order is completed; the term runs from that moment, whether or not you use the Software.
2. What you need and what is not included
- For EVC TBX PRO: your own Tesla Toolbox Online account (required for both remote and cable connections and not included), a Windows PC with Google Chrome, and for cable work an Ethernet diagnostic cable for the vehicle.
- For Explorer licences: an EVC Explorer PRO device (hardware version 2) and the cable for the vehicle or module, where the product page says one is sold separately.
- A working internet connection. The Software runs in our web application and stops working when the licence expires or the account is suspended.
3. Permitted use
You may use the Software for diagnosing, servicing and repairing vehicles and components that you own or that you are authorised by their owner to work on. Remote access to a vehicle requires the owner’s approval through the authorisation request sent from the Software; you must not attempt to access a vehicle whose owner has not approved it.
You must not
- share your account, your login or a licence with anyone else, or let more than one person use one licence at a time;
- sell, rent, lend, sublicense or otherwise transfer a licence;
- copy, modify, decompile, disassemble or reverse engineer the Software, or try to extract its protected procedures, data or keys, except where the law expressly allows it;
- use the Software to circumvent anti-theft, immobiliser or security systems, to alter odometer readings or vehicle identification, or to disable safety or emissions systems;
- use the Software on a vehicle in a way that breaks the laws that apply to you;
- resell diagnostic reports, certificates or data generated by the Software as if they were issued by EVC.
4. Diagnostic data and reports
The Software reads data from the vehicle and shows it to you; the tasks available come from the vehicle itself and vary with its model and software. Reports such as the Car Health Report are generated from that data at the time of reading and describe the vehicle at that moment. They are a tool for a trained technician, not a guarantee of the vehicle’s condition. You stay responsible for every decision and every change made to a vehicle.
5. Updates, availability and support
Updates are delivered automatically and are included. We may add, change or remove functions, vehicles or tasks; where a function you rely on is removed during your term without a replacement, you may ask for a proportional refund of the remaining term. The web application is normally available around the clock; maintenance is announced where possible and short interruptions do not give rise to claims. Support is given by e-mail at info@ev.clinic on business days.
6. Term, renewal and expiry
A licence runs for twelve months from activation and then expires; nothing renews automatically — a renewal is a new order you place yourself. Renewing before the expiry date adds twelve months to the time you have left. We send a reminder by e-mail seven days before expiry. After expiry the Software stops working until a new licence is activated; your account and your reports stay accessible.
7. Suspension and termination
We may suspend or terminate a licence if you breach section 3, if your payment is reversed or charged back, or if we are required to by law or by a court. Where the breach can be remedied we tell you first and give you a reasonable time to put it right. A licence terminated for breach is not refunded.
8. Withdrawal and refunds
Because a licence is a digital service performed in full at activation, and because you request immediate activation and acknowledge the loss of the right of withdrawal before paying, an activated licence cannot be withdrawn from or refunded (Article 16(m) of Directive 2011/83/EU; čl. 79. Zakona o zaštiti potrošača). A licence that has not yet been activated can be cancelled for a full refund. This does not affect your statutory rights where the Software does not conform to the contract — see the Refund, Return and Cancellation Policy.
9. Warranty and liability
Consumers have the statutory guarantee of conformity for the duration of the licence. Beyond that, the Software is provided as it is; we do not promise that a given task exists for a given vehicle, that a vehicle manufacturer will not change what its software allows, or that remote access will be possible for a vehicle that is offline or whose owner has not approved it. Liability is governed by section 11 of the Terms and Conditions of Sale.
10. Data
What the Software processes — account data, vehicle identification numbers, vehicle data and logs, and the e-mail address of a vehicle owner used to request remote authorisation — and on what basis is described in the Privacy and Cookie Policy. When you enter a vehicle owner’s e-mail address to request access you confirm that you are entitled to do so.
11. Governing law
Croatian law applies, without prejudice to the mandatory consumer protection rules of the country where a consumer lives. Disputes are handled as described in the Legal Notice.