Last updated: 12 November 2026

1. Who we are and what these terms cover

The website ev.clinic is operated by EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia, OIB 32246144302, VAT ID HR32246144302, registered at the Commercial Court in Zagreb (Trgovački sud u Zagrebu) under MBS 081622773 (“EVC”, “we”, “us”). E-mail: info@ev.clinic, phone: +385 91 946 6409. Full details are in the Legal Notice.

These Terms and Conditions (“Terms”) govern every purchase made through ev.clinic. By placing an order you confirm that you have read and accept these Terms together with the Software Licence Terms, the Refund, Return and Cancellation Policy, the Shipping and Delivery Policy and the Privacy and Cookie Policy. “Consumer” means a natural person buying for purposes outside their trade or profession; everyone else is a “business customer”.

2. What we sell

Through the website we offer:

• Hardware — the EVC Explorer PRO diagnostic device (hardware version 2), supplied with the cables listed on its product page, and separately sold cables. The device does nothing on its own: it needs at least one active software licence.
• Software licences — twelve-month access to EVC TBX PRO (browser-based diagnostics for Tesla vehicles, with a Windows proxy program and a Chrome extension as downloads) and to the vehicle and module licences for the EVC Explorer PRO (for example Tesla Model S/X, Tesla Model 3/Y, ELI Zero, Cayago Seabob, Smart 451 ED and the bench tools package). A licence is tied to one customer account on ev.clinic and runs for twelve months from activation; everything released during that time is included.

Each product page states what is included, what you need in addition (for example your own Tesla Toolbox Online account, a Windows PC with Google Chrome, or a specific cable), which vehicles are covered and the price. That description is part of the contract.

Professional use. Our tools are made for trained technicians. Work on high-voltage systems of electric and hybrid vehicles is dangerous and can cause serious injury or death if done without adequate qualification and equipment. Some diagnostic tasks change vehicle settings or put a vehicle into service mode. By purchasing you confirm that the tools will be used by qualified personnel, in line with the applicable safety regulations, and only on vehicles you own or are authorised to work on.

3. Prices, VAT and currency

All prices are in euros (EUR). Product pages state whether a price is shown with or without Croatian VAT (25%); where a price is marked “+ VAT”, VAT is added at checkout to customers to whom it applies. Business customers in another EU member state with a valid VAT identification number may be invoiced under the reverse-charge mechanism; customers outside the EU are invoiced without Croatian VAT and are responsible for any import duties and taxes of their own country (see the Shipping and Delivery Policy). The total you will pay, including VAT and shipping where applicable, is shown at checkout before you confirm the order. The price that applies is the one displayed when the order is placed.

Franchise partners of EV Clinic receive the discount stated in their franchise agreement (currently 20% on hardware and licences). Any other promotion or discount is valid only under the conditions and for the period stated where it is offered.

4. Payment

We accept card payments (Visa, Mastercard, American Express and other cards offered at checkout) processed by Stripe Payments Europe, Ltd., and bank transfer in EUR to the account stated on the order confirmation. Card details are entered on Stripe’s secure payment form and are never stored by us; Stripe is certified to PCI DSS Level 1. An order is processed once payment has been received. Bank transfers that do not arrive within seven days cancel the order.

5. Ordering and when the contract is made

An order placed on the website is an offer to buy. The contract is concluded when we send the order confirmation by e-mail. We may decline an order in case of an obvious pricing error, unavailable stock, a sanctions or export restriction (section 10), or suspected fraud or card misuse; anything already paid is refunded in full. You must provide accurate contact and invoicing details; a VAT identification number must be your own.

Before you confirm an order that contains a software licence, you are asked to tick a box requesting immediate activation and acknowledging that an activated licence cannot be withdrawn from. Without it the order cannot be placed.

6. Delivery

Hardware is shipped with tracking from our premises in Sveta Nedelja, Croatia; dispatch times, carriers, costs and destinations are in the Shipping and Delivery Policy. Software licences are delivered electronically: they are activated on your ev.clinic account automatically when the order is completed, normally within minutes of payment and at the latest within one business day, and you are notified by e-mail. There is nothing physical to ship for a licence.

7. Software licences

The use of EVC TBX PRO, the EVC Explorer PRO web application and every licence module is governed by the Software Licence Terms, which form part of these Terms. In short: one licence, one account, twelve months from activation, not transferable, for professional use on vehicles you are authorised to work on, with all updates during the term. Renewing before expiry adds twelve months to the time you have left; we send a reminder seven days before access expires. Nothing renews automatically: a renewal is a new order that you place yourself.

8. Right of withdrawal and refunds

Consumers in the European Union may withdraw from the purchase of hardware within 14 days of receiving it, without giving a reason. The right of withdrawal does not apply to a software licence once it has been activated, because activation is the complete performance of a digital service that began at your express request and with your acknowledgement that the right is lost (Article 16(m) of Directive 2011/83/EU; čl. 79. Zakona o zaštiti potrošača). The statutory instructions and the model withdrawal form are on the Right of Withdrawal page; conditions, exceptions, the return address and how refunds are paid are in the Refund, Return and Cancellation Policy.

9. Legal guarantee of conformity and warranty

Consumers in the EU have a statutory guarantee of conformity of two years from delivery for hardware (Directive (EU) 2019/771 and the Croatian Obligations Act) and for the duration of the licence for digital content. If the device or the software does not conform to the contract, you are entitled to repair or replacement, and where that is not possible or not done within a reasonable time, to a price reduction or to termination of the contract. This guarantee is independent of any commercial warranty. For business customers the warranty on hardware is twelve months from delivery, limited to repair or replacement.

Not covered: damage from incorrect connection or use, use by unqualified persons, modification of the device or the software, and faults in the vehicle itself. Which tasks are available for a given vehicle depends on the vehicle and its software, because the task list comes from the car; we do not promise that a specific task exists for a specific vehicle unless the product page says so.

10. Legal and export restrictions

• We do not sell to persons or entities subject to EU, UN, UK or US sanctions, or to destinations to which the export of our products is prohibited. Orders that would breach these rules are declined and refunded.
• Hardware shipped outside the EU is subject to the customs and import rules of the destination country; the recipient is the importer of record.
• Our tools may only be used on vehicles you own or are authorised to work on. Remote access to a Tesla vehicle requires the owner’s approval through Tesla’s own authorisation flow and your own Tesla Toolbox Online account, which we do not supply.
• Diagnostic tasks that change vehicle configuration, disable safety systems or affect emissions or homologation may be restricted or prohibited in your jurisdiction. You are responsible for compliance with the vehicle, road traffic and type-approval laws that apply to you.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for intent or gross negligence, or under mandatory consumer protection law. Subject to that, we are not liable for damage resulting from improper installation or use, use contrary to the product documentation or the Software Licence Terms, use by unqualified persons, modification by third parties, or decisions made on the basis of diagnostic data without professional verification. Towards business customers our total liability for an order is limited to the price paid for that order, and we are not liable for loss of profit, business interruption or indirect loss.

12. Customer accounts

An account on ev.clinic is needed to buy and to use the licences. You are responsible for keeping your login details confidential and for everything done through your account. Sharing an account to let several people use one licence is a breach of the Software Licence Terms. We may suspend an account used in breach of these Terms, after notice where the circumstances allow it.

13. Complaints, governing law and disputes

Complaints can be sent in writing to info@ev.clinic or by post to EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia. We answer within 15 days of receipt (čl. 10. Zakona o zaštiti potrošača). These Terms are governed by Croatian law; consumers also keep the protection of the mandatory rules of the country in which they live. Consumers may use the alternative dispute resolution bodies named in the Legal Notice. Courts in Zagreb have jurisdiction for disputes with business customers.

14. Changes to these Terms

We may update these Terms; the version in force when you place an order is the one that applies to it. The date at the top shows when the text was last changed.