Last updated: 12 November 2026
Consumers — any natural person acting for purposes outside their trade, business, craft or profession — have the right to withdraw from a contract concluded on ev.clinic on the following conditions. Business customers do not have this right; see section 6 of the Refund, Return and Cancellation Policy.
A. Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where goods from one order are delivered separately, the period runs from the day you acquire physical possession of the last of them.
To exercise the right of withdrawal, you must inform us — EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia, e-mail info@ev.clinic, phone +385 91 946 6409 — of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Where the right of withdrawal does not apply
The right of withdrawal does not apply to a software licence once it has been activated on your account. A licence is digital content and a digital service that is performed in full at activation; before paying you expressly request immediate activation and acknowledge that you thereby lose your right of withdrawal (Article 16(m) of Directive 2011/83/EU; čl. 79. Zakona o zaštiti potrošača). A licence that has not yet been activated can be cancelled for a full refund by writing to info@ev.clinic.
General information (not a condition of withdrawal)
- Please avoid damage to and contamination of the goods and return them, if possible, in the original packaging with all cables, accessories and packaging components, in protective outer packaging.
- Please do not return goods freight collect; unpaid consignments cannot be accepted.
- Please write to us before sending so that the parcel is expected; this is for your convenience and ours and is not a precondition for exercising the right of withdrawal.
B. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia
E-mail: info@ev.clinic
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
_______________________________________________
_______________________________________________
Ordered on (*) ____________ / received on (*) ____________
Order number: ____________
Name of consumer(s): _______________________________________________
Address of consumer(s): _______________________________________________
Signature of consumer(s) (only if this form is notified on paper): _______________________
Date: _______________
(*) Delete as appropriate.