Last updated: 12 November 2026

The website ev.clinic is operated by EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia, OIB 32246144302, VAT ID HR32246144302, registered at the Commercial Court in Zagreb (Trgovački sud u Zagrebu) under MBS 081622773 (“EVC”, “we”, “us”). E-mail: info@ev.clinic, phone: +385 91 946 6409. Full details are in the Legal Notice.

1. Software licences — delivered electronically

Nothing is shipped for a licence. When your order is completed the licence is activated on your ev.clinic account, normally within minutes of a card payment and at the latest within one business day; for a bank transfer, after the money arrives. You get an e-mail when it is active. Log in, open the product’s page in your account, and the tool loads; the EVC TBX PRO Windows proxy program and Chrome extension are available there as downloads. If a licence is not active one business day after payment, write to info@ev.clinic.

2. Hardware — where we ship

The EVC Explorer PRO device and cables are shipped from our premises at EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia to addresses in the European Union and worldwide, by GLS, DPD, DHL or UPS with tracking. We do not ship to countries or persons subject to sanctions or export prohibitions, or to parcel lockers for the device. The tracking number is e-mailed when the parcel leaves.

3. Dispatch and delivery times

• In-stock hardware is dispatched within 1–3 business days of payment confirmation.
• Typical delivery after dispatch: Croatia 1–2 business days; rest of the EU 2–5 business days; outside the EU 5–15 business days, plus customs clearance.
• If an item is on back-order the product page says so, and we tell you the expected date before you pay or offer a full refund.

Delivery times are estimates. If a parcel is more than 30 days late, you may cancel the order for a full refund.

4. Shipping costs

Shipping costs depend on destination, weight and size (the device with its cables weighs about 3 kg) and are shown at checkout, in EUR, before you confirm the order.

5. Customs, duties and taxes outside the EU

For deliveries outside the European Union the price does not include import duties, import VAT or customs clearance fees. These are charged by the carrier or the customs authority of the destination country and are paid by the recipient, who is the importer of record. A parcel refused because of customs charges is treated as a return at the customer’s cost.

6. Risk and damage in transit

For consumers the risk of loss or damage passes when you, or a third party named by you, take possession of the goods. For business customers risk passes when the parcel is handed to the carrier, unless we chose the carrier. Inspect the parcel on delivery and report visible damage to the carrier and to info@ev.clinic within 48 hours, with photos of the packaging and the goods.

7. Sending hardware back to us

Returns and warranty shipments go to EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia, at your cost and risk unless the goods are defective. Pack the device in its original packaging; write to us first so that we expect it.

See also the Refund, Return and Cancellation Policy.