A person answers. For an order, a licence, a device or a question about your data, use whichever of these suits you; a contact form is not the only way to reach us.

Write

info@ev.clinic — orders, licences, technical support, invoices, returns, data protection. We reply on business days, normally within one business day and at the latest within two. Please include your order number or the e-mail address of your account.

Call

+385 91 946 6409 — Monday to Friday, 9:00–17:00 Central European Time. English and Croatian are spoken.

Post and returns

EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, Ljubljanska ulica 7, 10431 Sveta Nedelja, Croatia
Hardware returns go to this address; write to us first so that the parcel is expected. We do not receive visitors without an appointment — the premises are inside a secured compound.

Complaints

A written complaint can be sent by e-mail or post to the addresses above. We confirm receipt and answer in writing within 15 days of receiving it, as čl. 10. Zakona o zaštiti potrošača requires. If you are not satisfied with the answer, the alternative dispute resolution bodies named in the Legal Notice are open to consumers.

Who you are dealing with

EVC RESEARCH & DEVELOPMENT d.o.o. za usluge, OIB 32246144302, VAT ID HR32246144302, MBS 081622773 at the Commercial Court in Zagreb (Trgovački sud u Zagrebu), director Vanja Katić. Charges on your card statement appear under the company name or ev.clinic. Card payments are processed by Stripe; bank transfers go to IBAN HR1923600001103177924 at Zagrebačka banka d.d., Zagreb. See the Legal Notice for everything else.